Responsible Gaming
Gaming Should Be Entertainment
At Chilli and Spice, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that casino games are games of chance, and the house always has a mathematical advantage.
We are committed to promoting responsible gaming practices and supporting the wellbeing of our players. Please gamble responsibly and within your means.
Age Verification
Online casino gaming is strictly restricted to individuals aged 18 years and older in South Africa, or the legal gambling age applicable in your jurisdiction. We are committed to verifying the age and identity of all players and prohibit access to anyone under the legal age.
If you are under the legal gambling age, please do not attempt to access our services. Parents and guardians are encouraged to implement parental controls to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek help:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount of time or money spent
- Experiencing anxiety, stress, or mood changes related to gambling
- Neglecting family, friends, work, or other responsibilities due to gambling
- Using gambling as an escape from problems or negative emotions
- Borrowing money or going into debt to fund gambling
- Continuing to gamble despite negative consequences
- Unsuccessful attempts to reduce or stop gambling
- Feeling irritable or restless when trying to cut down on gambling
Self-Help Tools & Responsible Gaming Features
We provide a range of responsible gaming tools to help you maintain control over your gaming activity. These tools are designed to empower you to gamble within safe limits:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly). Once the limit is reached, you will be unable to deposit further funds.
- Loss Limits: Set a maximum amount you are willing to lose within a specific period. Once reached, your account will be temporarily restricted from further play.
- Reality Checks: Receive regular reminders during your gaming session about how long you have been playing and how much you have wagered.
- Time-Out (Cool-Off): Take a temporary break from gambling by suspending your account for a period you choose (typically 24 hours to 6 weeks).
- Self-Exclusion: Permanently or temporarily exclude yourself from accessing our platform if you feel your gambling has become problematic.
To access these tools, log in to your account and visit the Responsible Gaming settings. If you need assistance setting up these limits, our customer support team is available to help.
Support Organizations & Help Resources
If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide free, confidential support:
South Africa
- National Gambling Board (NGB) — Regulatory body providing information and support resources for problem gambling in South Africa. Visit the NGB website for more information.
- Gamblers Anonymous South Africa — Peer support meetings and resources for individuals and families affected by problem gambling.
- SAMHSA (via international resources) — While based internationally, SAMHSA provides evidence-based treatment referrals.
International Support Organizations
- GamCare (United Kingdom) — www.gamcare.org.uk — Free counselling and support services for problem gamblers.
- GamStop (United Kingdom) — www.gamstop.co.uk — National self-exclusion scheme allowing you to block access to online gambling websites.
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au — Free counselling and information services for problem gambling.
- Responsible Gambling Council (Canada) — www.responsiblegambling.org — Resources and support for responsible gaming.
- National Council on Problem Gambling (United States) — www.ncpgambling.org — Information, resources, and referrals for problem gambling support.
- Bundeszentrale für gesundheitliche Aufklärung (Germany) — Information and support resources for problem gambling prevention and treatment.
If You Need Help
If you feel that your gambling has become problematic or is causing you distress, please reach out for help immediately. There is no shame in seeking support — problem gambling is a recognized condition, and effective help is available.
Remember: You are not alone. Professional support is just a phone call or click away.
Speak to a trusted friend or family member, contact one of the support organizations listed above, or reach out to our customer support team to discuss the responsible gaming tools available to you.
This Responsible Gaming information was last updated in 2026. We encourage you to review this information regularly and contact our support team if you have any questions about our commitment to responsible gaming.