Privacy Policy

Last Updated: January 2026

Chilli and Spice ("we," "us," "our," or "Company") operates the website chilliandspice.co.za (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

• Personal Data: Name, email address, phone number, and other identifiers you voluntarily provide when contacting us or signing up for our services.
• Technical Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Cookie Policy below).

How We Use Information

We use the information we collect for the following purposes:

• To operate and improve the Website's functionality and user experience.
• To conduct analytics and understand how visitors interact with our Website.
• To track affiliate referrals and commission payments from casino partners.
• To send you promotional content, updates, and newsletters (only with your consent).
• To respond to your inquiries and provide customer support.
• To detect, prevent, and address fraud and security issues.
• To comply with legal obligations and enforce our terms and conditions.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on the Website. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for Website functionality and security.
• Analytics Cookies: Help us understand how you use the Website and improve performance.
• Affiliate Tracking Cookies: Track referrals to casino partners and monitor commission-eligible activity.
• Marketing Cookies: Used for targeted advertising and promotional purposes.

Opt-Out Options: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Note that disabling cookies may affect Website functionality. You may also opt out of third-party tracking through industry opt-out tools.

Third-Party Links

The Website contains links to third-party casino websites, affiliate partners, and external services. We are not responsible for the privacy practices, terms, or content of these external websites. When you click on links to partner casinos or other third parties, you leave our Website and are subject to their respective privacy policies and terms of service.

We recommend reviewing the privacy policies of all third-party sites before providing personal information or engaging in any transactions.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

South African Users: Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, and request the deletion of your personal information. You may also object to processing and request restrictions on how your data is used.

European/UK Users: If you are located in the European Union or United Kingdom, your data is also protected under GDPR and UK GDPR. You have enhanced rights including data portability and the right to withdraw consent.

US Users: Depending on your state, you may have rights under the California Consumer Privacy Act (CCPA) or similar state privacy laws.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Affiliate tracking data is typically retained for the duration of the affiliate program relationship and any applicable commission dispute periods.

You may request deletion of your data at any time, subject to legal and operational requirements.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us at:

Email: privacy@chilliandspice.co.za
Website: chilliandspice.co.za

We will respond to your request within 30 days or as required by applicable law.